Privacy Policy

Citizen Oxy Wellness Equipment ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or purchase equipment from us.

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website, as well as data collected automatically.

Personal Information

When you fill out our contact or quote request form, or place an order, we may ask for information such as your:

• First and last name
• Email address
• Phone number
• Shipping and installation address
• Any details about your space, intended use, or wellness goals that you choose to include in your messages to us

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit our site. This may include your IP address, browser type, operating system, pages viewed, and the dates and times of your visits.

2. How We Use Your Information

We use the information we collect to operate our business and provide you with high-quality service. Specifically, we use your data to:

• Prepare quotes and configure equipment to your specifications
• Process orders, coordinate freight delivery, and schedule white-glove installation and training
• Respond to your inquiries, questions, and feedback
• Provide after-sale service, warranty support, and replacement parts
• Send administrative information, such as updates to our terms, policies, or changes to our services
• Improve our website layout, user experience, and product offerings

3. SMS and Email Communications

By providing your phone number and email address through our contact forms, and by checking the communication consent box, you agree to receive messages from us regarding our company, quotes, orders, products, and services.

Opting out: You may cancel these communications at any time. To stop receiving SMS messages, reply "STOP" to any text message we send or contact us directly. To unsubscribe from marketing emails, click the "unsubscribe" link at the bottom of the email.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

• Service providers We may share data with trusted third-party vendors who assist us in operating our website, processing payments, arranging freight and delivery, or handling customer communications.
• Manufacturers and installers We share the information required to build, ship, and install your equipment — such as your delivery address, configuration selections, and site details.
• Legal obligations We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use the site and remember your preferences. You can choose to disable cookies through your browser settings, though doing so may affect your ability to use certain features.

6. Health and Wellness Disclaimer

Citizen Oxy Wellness Equipment sells metabolic and wellness equipment for general wellness, educational, and physical enhancement purposes. We are not a medical facility, and the information collected through our website is not considered Protected Health Information (PHI) under HIPAA regulations. Any health-related information you provide in contact forms is submitted at your own discretion.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or destruction. However, please be aware that no data transmission over the internet or method of electronic storage is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your information. To exercise these rights, please contact us using the information below.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Citizen Oxy Wellness Equipment
2323 W. Main Street, Suite 105
Dothan, AL 36301
Phone: 334-699-1414
Email: info@citizenoxywellness.com